Tuesday, May 31, 2011

Reporting on 'hints and allegations'

Ideally, every news reporter would adopt a Joe Friday approach, "All we know are the facts, ma'am." There's a place for commentary and opinion, but news reporting isn't that place. A well-written news article should present the facts and let the reader form their own opinions. Unfortunately, in my opinion, that doesn't happen much anymore.

Separating fact from opinion in news reports

There are certain instances where a writer must be especially careful about blurring facts and opinions, whether the opinions belong to her or to someone else. Generally, those instances involve cases where what is said could be damaging to someone's (or some company's) reputation. We can write about allegations, accusations, convictions and indictments as facts, but not the underlying actions unless we were personally witness to them and would be willing to testify to them under oath in a court of law. For example, "When I arrived on the scene, the fight was still in progress and Joe Smith was alternately shoving and being shoved by Sam Jones." I saw it, I would attest to it under oath, I can write it.
However, if, when I arrived, Joe and Sam were in handcuffs, all five people I asked said they saw the two shoving each other and described the altercation in detail, a police officer told me they were being arrested for disorderly conduct, public drunkenness and assault, and I heard Jones yell out, "Ness time I'll do more 'n jess shove you ta th' groun'," just before he vomitted onto the side of the police cruiser. I can not write a factual news article stating that Smith and Jones were shoving each other, that they were drunk, or anything about their specific actions (other than saying that Jones yelled out whatever I heard him yell).
I can write something like the following:

On Friday evening at approximately 11:45 p.m., the Rutland City Police arrested Joe Smith and Sam Jones outside of Notorious Nightclub on Main Street. The arresting officer, Detective Joe Friday, said the pair were being arrested for disorderly conduct, public drunkeness and assault.

Mike Jones, who said he was the brother of one of the accused, said "Sam wasn't doing nothing. Joe just walked up and hit him over the head with a beer bottle. Sam just turned around and pushed him away, you know, acting in self-defense." Four other bystanders, however, claimed to have seen Jones spit in Smith's face immediately prior to the altercation.

Bartenders could not say how many drinks were served to the pair prior to the trouble in the parking lot. Officers at the scene would not comment on the results of a breathalyzer test administered to Smith and Jones. 

John Baptiste, who was behind the bar at the time said that Jones had been asked to leave the premises on several previous occasions, but could not say why.

In this example, I am not reporting as fact anything I didn't see. Instead I am reporting that an officer told me this, four bystanders (whose names and phone numbers I jotted down for my file) told me that, and Mike Jones told me something else. In this case, I could testify that these people told me those things, but I can't say for certain whether any of what they said is actually true or not. I did not personally, in my article, accuse anyone of anything or make assumptions about anyne's guilt or innocence.

It would be entirely wrong to write: On Friday evening at approximately 11:45 p.m., Joe Smith and Sam Jones were carted away in handcuffs after brawling in the parking lot of Notorious Nightclub on Main Street. Jones, a known trouble-maker, started the fight by spitting in Smith's face. Smith retaliated by hitting the larger man in the head with a beer bottle, but was shoved to the ground and could have been in for much worse if police had not arrived to break up the fight. While the majority of onlookers provided consistent descriptions of the fight, Jones' brother Mike seemed to leave out key pieces of the story to protect his big brother. Both men were drunk when they left the club and even the bartenders lost track of how much alcohol the men had been served that evening. Notorious Nightclub lives up to its name as events like those of last night seem to happen on a regular basis there. Perhaps, if the hired help were trained well enough to recognize when someone has had enough to drink, they could keep their patrons out of jail.

In the latter example, I have personally accused two men, Smith and Jones, of specific criminal actions. I have make actionable statements against the management and staff of Notorious Nightclub, accused Mike Jones of lying, and personally accused Smith and Jones of being drunk. Both I and my publisher could be sued over each of these statements, since they are all based on hearsay or unsubstantiated assumptions and damaging to someone's reputation. I don't know if the two men were drunk, if Mike Jones was lying, or if the four other bystanders were cousins of Smith and were lying on his behalf. Any of them might have been mistaken. I have one bartender's assertion that Jones had been removed from Notorious on previous occasions, but have personally interpreted that by calling Jones a known trouble-maker, another potentially actionable allegation on my part. While I might be able to successfully defend against civil suits against some of these claims, if the results of the breathalyzer tests were admitted and showed the men over the legal limit, for example, my allegation of them being drunk might get dismissed, but some are indefensible - was Mike Jones lying or simply mistaken?

Let's assume several weeks go by. Jones died from a subdural hematoma the next day, Smith is going on trial for murder. I can say that Smith has been arraigned for murder, he is being tried for murder, he has been accused of murder by the prosecutor, but I cannot call him a murderer, or say that he killed Jones. I can say that the coroner stated that the autopsy revealed the cause of death was a blow to the head consistent with being struck by a beer bottle, as Smith was alleged to have done two days prior to the Jones' death.

If Smith is convicted of murder, I still cannot call him a murderer with absolute impunity. I can say he has been convicted of murder, found guilty of murder, or is serving a life sentence for murder, but if the conviction were overturned later, my calling him a murderer outright would be proven to be incorrect.

In short, a factual news article can report allegations or statements made by others who are cited in the text, but should never make claims, accusations, or assumptions about events to which the writer was not personally a witness.

Although personal allegations against individuals are the most common instances where this comes into play, it also applies in other areas. I can't say for sure, for example whether cell phones cause brain tumors or not. I can say that 17 independent studies have found no evidence that cell phones cause brain tumors or that Mike Jones, brother of Sam Jones who was  originally thought to have died of a subdural hematoma after being struck with a beer bottle, now claims that his brother's death was caused by a tumor triggered by his cellphone. "He never had no tumor before he got a cell phone," Jones shouted from the courthouse steps over the protests of his attorney.

The writer should let the reader know the source of every bit of information in the article that isn't widely known public knowledge. I don't need to provide a source for information like, "the President of the United States was born in Hawaii." If I wrote, however, "Hawaii remains the President's favorite vaction spot," I'd need to cite a source such as "he told Bill O'Reilly on The O'Reilly Show last night."

Monday, May 23, 2011

Related blog post: Interviews

I just wanted to drop a quick note here that I have another blog called "Interviews with Experts." It is mainly dedicated to collecting all the interviews I have done with experts on various topics, but it also includes posts which discuss issues that have come up in the course of conducting interviews and my experiences around the interviews themselves. Since interviews are a key news data gathering tool, I am mentioning it here for those that are interested, but I'm generally not going to cross-post every entry from there to here.

Friday, May 6, 2011

Establishing credibility part III: Quality control

Establishing credibility as I mentioned in previous posts is an important part of earning news writing opportunities, developing a following, and establishing your reputation as a writer and journalist. If readers don't have confidence in what you are writing, they won't come back. If editors don't have confidence in what you're saying they won't reward you with opportunities like recurring news beats or targeted requests.

Writing interesting articles that are well-sourced and informative is, obviously, the most important part of establishing credibility, but even those articles can be ruined by a lack of quality control. In every manufacturing plant in the United States, someone, or a group of someones, is assigned to check the finished product and make sure that it is coming off the end of the line the way it should. They may use Statistical Process Control or some other quality control methods, but they are checking. Your finished news article should be checked as well.

No matter how articulate your phrasing, or how well-reasoned your analysis may be, misspellings and poor grammar can sabotage your credibility. A great article that has several misspellings and grammatical errors is like a major league pitcher throwing a no-hitter, but walking in the winning run. It's a great effort, but a losing effort.

Proof-reading is a must for every writer. It isn't necessary to have someone else do it. The writer can do it themselves if they can slow down and concentrate on what they typed on the page rather than what they thought they wrote. For me, at least, it's natural to read at a fast clip, especially material with which I may be familiar. To proof-read effectively, however, it's often best to read much more slowly and deliberately that we would normally.

The first proof-reading pass may be for content. Did you say what you wanted to say? Are your arguments laid out in the best logical order? Are statements of fact properly sourced? You may find that the article says exactly what you want it to say in the manner in which you want to say it, or you may make a few changes. Either way, it is then time for a second, more detailed proof-reading.

The second pass should be very slow and deliberate, focusing on the individual words, letters and punctuation rather than the content. Even after you've run a spelling and grammar checker (which we should all do), there may still be errors. Run-on sentences, incorrect words, and other errors will  generally not show up with the checkers built into your word-processing software. If you are using a web site's editor, even fewer errors will be caught mechanically.

As you read through your work and discover errors, either before or after publishing it, make a mental note of each one. Most of us have habits that we repeat over and over again. Whether these are typing pattern errors that our fingers make without any help from our brains, or mental habits that we fall into even though we know the difference between its and it's, we often repeat mistakes from article to article.

By identifying our error patterns, we can train ourselves to pay extra attention every time we use a word or phrase that tends to cause us problems. It'll make your proof-reading easier and eventually it will help you eliminate your most common errors because they'll look like red flags every time you use the problem word or phrase.

There is no worse feeling for me, at least, than publishing an article with content of which I am proud, and then finding one or more silly errors that I didn't catch because I was in too much of a hurry to share my brilliant creation with the virtual world. Unfortunately, this happens far too frequently.

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Sunday, April 17, 2011

Interviews: PR versus News

As journalists, we benefit when an expert agrees to discuss some newsworthy topic with us. Whether it is a complete interview, some expert commentary, or filling in some background information to help our readers better understand some difficult subject, the addition of credible, original, third-party quotes almost always makes for a better article. What we have to also realize, is that, these experts, also have a purpose in giving us the interview.

Sometimes that purpose is simply to gain name recognition or to keep the name of their organization in the public eye. Sometimes, though, especially with people representing commercial operations, the sole purpose for granting an interview is to paint their company in a positive light for a free commercial. That's certainly their right. As journalists, though, we are not in the business of writing commercials for publication on news channels.

When the interview is giving a company a direct opportunity to refute some allegation against the company, then these PR statements can be of direct use as the official company response to some accusation or situation which casts them in a negative light. When we are asking for their expertise on a matter either not related or only peripherally related to the company in question, however, such scripted responses are of marginal use.

It is our job to cut through the company line to find real information that is of value to readers. For example, I recently had the opportunity to interview the Vice President of North American Manufacturing from the Ford Motor Company for a news article about the state of American manufacturing. He was certainly qualified to speak on the subject as the head of manufacturing for a major American company, however, his goal in agreeing to the interview was to promote the Ford Motor Company.

In arranging the interview, I was very up-front about the nature of the article for which the interview would be used. I wanted to examine the health of manufacturing in America, including the outsourcing of American jobs, the general direction of the economy, and issues relating to those topics.  The first sign that I was not going to get a truly candid interview, was that the VP, James Tetreault, had another Ford "spokesperson" on the line as well. This person was more of a PR expert along to make sure that Tetreault did not say anything of which Ford would not approve. Indeed, this person did jump in a couple of times to answer for Tetreault when I challenged his initial response.

I had initially intended the interview to be published as a Q&A piece with my questions and the relevant pieces of the interviewee's answers (edited for clarity and brevity) printed directly with a brief introduction, similar to this Q&A news article. Because of the high level of PR content, some of which was, at best, borderline in terms of being "factually accurate statements," I had to rethink my approach.

I wrote the article on the topic I originally intended, but included a couple of other credible third-party sources to refute one point made by Tetreault, and to buttress the independence of the article. However, I wrote the article in a more narrative form, using direct quotes from Tetreault, but not in a strict Q&A format. Much of the interview content turned out to be unusable for my purposes.

It is not always necessary to portray the interviewee or their company in a positive light. For example, if you happened to get an interview with the former BP CEO on the golf course shortly after the BP gulf oil well disaster, as a journalist, "You have to go beyond his statements that everything is under control and it's just a little bit of oil leaking out right now. Nothing to worry about." However, portraying an interviewee negatively may have repercussions as well.

In the case of the Ford interview I conducted, I researched some basic facts before the interview. When the VP said Ford's success in the first part of the year was due more to Ford's product assortment than to a more broad based upturn in economic conditions, I was able to counter with the fact that Ford's competitors had at least equal, and in many cases better overall sales increases during the same period. I pointed this out to him directly in the interview and included it in the article.

The use of qualified third-party experts can add significant credibility to a news article, but if you act as a shill for the interviewee's company, it can have the opposite effect.

Wednesday, April 13, 2011

Establishing credibility part II: Commentary

Even commentary pieces must be built on a firm foundation of unassailable facts. To convince a reader that your opinion has merit, you must have a higher amount of stored credibility because you are risking drawing down on it with every subjective or opinionated statement you make. Your credibility is taxed in direct proportion to the degree of outlandishness that each such statement contains.

For example, each of the following statements puts more of a strain on the author's credibility because of the increasing deviation from mainstream opinion. 1) We should subject anyone coming into the United States from a country of special concern to a more thorough search when boarding an airplane. 2) We should apply a more thorough search to anyone who fits the physical and behavioral profile of previously identified members of a terrorist group. 3) We should subject anyone of Arabian descent to an extended search. 4) We should deny U.S. entry to all foreigners. 5) We should nuke 'em all.

Each of those statements requires the writer to make a much stronger case built on a foundation of facts strong enough to support the authors' opinion, until you get to a statement like the fifth one that is entirely unsupportable and transforms the commentary article into a rant regardless of how much credibility the author has banked with the rest of the article. Carl Sagan may have said it best when he said "extraordinary claims require extraordinary evidence." That applies not only to scientific endeavors, but also to news commentary.

Readers understand that news commentary contains subjective statements based on the author's opinion. Good commentary leads a reader down a logical path. At first, the path should seem like familiar territory to the reader. They should feel as if they are walking on a firm grounding of familiar facts. The author can place plausible opinions in among the facts, like a will-o-wisp drawing the unwary reader deeper and deeper into the writer's forest of logic. The best commentary will take a reader to an unfamiliar destination, sympathizing with the commentary writer's opinion, without them ever realizing they left their old familiar path.

Establishing credibility Part I

I remember when the evening television news anchor was the most trusted man in America. When Walter Cronkite said "...and that's the way it is," we knew that that was indeed, the way it is. It wasn't his opinion. It wasn't his spin, or his interpretation of the a situation. It was the News with a capital N and that meant facts, just the facts, and nothing but the facts.

Cronkite had that trust because he had developed a reputation and his credibility was beyond reproach. Honestly, that's the way I prefer my news. Give me the facts, and let me decide what I feel about the situation on my own. I don't need a triumvirate of morning show hosts to shake their heads and pass judgment on the news as if their opinion is more valid than that of anyone else.

Unfortunately, though, as Walter might have said that's the way it is these days. Commentary, opinion and facts are all ingredients in today's news recipe. Some recipes may call for more of one ingredient than the others. The net result, however, is that hardly any of us would volunteer the name of a modern day news anchor as the most trusted person in America these days.

As news writers, however, it is our jobs to present the news in a credible fashion. If the reader doesn't believe what we write, then we are wasting their time with our words. Simply saying something that's true doesn't always automatically translate into believability. As professional writers it is our jobs to choose words carefully. We can choose words for their emotional connotations, and that's fine, as long as we are also careful to use words and write with a credible voice, using solid logic applied to verifiable facts.

If I write that the most popular car color is red, I need to support and qualify that statement. Without that support it is not a credible statement and it detracts from any point I want to make in whatever I'm writing. After all, if I am caught in an error one time, the reader can only assume that the rest of my article is questionable as well.

To support the fact that the most popular car color is red, for example, There are several ways to go. I can remove my credibility from the equation altogether by attributing the statement to someone else. If I say "Joe Smith, the owner of Joe Smith's Fine Used Cars in Hoboken, New Jersey, told me that the most popular car color is red," then the reader can make a judgement about the validity of the information based upon their opinion of Joe Smith's credibility and his qualifications to make such as judgement.

Whatever the reader decides about Joe Smith, I, as the author, cannot be judged on the relative merit of that statement unless, in the rest of my article I assign it some credibility that differs from the reader's assumption. If I say "therefore, my recommendation for car companies to save money is to only make red cars because it is the most popular color," then I have added my reputation and credibility on top of Joe Smith's by personally validating his statement. Now again, my credibility is on the line with the reader.

Every fact or statement in a news piece either builds on the writer's credibility because it is explicitly sourced, or it relies on the credibility capital the writer has already built with the reader. A news writer's credibility balance sheet cannot go into negative territory or readers (and editors) will decide that your article has no real worth to them.

Friday, April 8, 2011

Finding news topics and sources

There are many ways to find original sources for news stories. often, these sources will also provide breaking news tips that let you get information at the same time as it becomes available to newspaper and television news reporters.

If you have a particular news niche in which you write regularly, think about the organizations that generate news in that area. For example, if you like to write about the latest medical breakthroughs, epidemics, food poisoning outbreaks, and other health news, there are a variety of very authoritative original sources available to you as a reporter.

You can start with the Centers for Disease Control's Press Room page. This page provides in-depth and authoritative information on current outbreaks of things like salmonella, bird flu, measles, and other public health concerns. You can find symptoms, statistics, prevention, and loads of other relevant information. Perhaps, just as important for some publishers is the availability of high quality, public domain images for use by journalists. These images fall into the category of an online press kit and include pictures not only specific to individual news stories, but images suitable for general medical news use. Don't forget that each one must be properly credited. The image below is an example of a CDC microbiologist inoculating an embryonic chicken egg against the bird flu.

Another useful source for medical news stories is the Journal of the American Medical Association (JAMA). By registering for media access, you can get a weekly email summary of available news releases, including many that are embargoed to the general public. Here you'll find the latest medical studies, research, and other breaking medical news. Whereas you might use CDC for background information or general statistics, the JAMA releases might be the focus of your news article.

For example, on this page there's a summary and link to a full article which might lend itself to this title: "Study lists controlling behaviors linked to domestic violence." That's hard news which is of interest to a large segment of the population and which has some evergreen potential depending upon your specific angle and title. This story could be written up in a variety of ways to match the preferences of your intended publisher. If you have first hand experience with domestic violence, can call and interview a staff member at a local women's shelter, or add a brief list of domestic violence resources in your area, the story can be very effectively personalized and/or localized. It can even be written as a non-news article with an angle like "Controlling behaviors linked to spousal abuse, what to watch for." (That's not a great title, but I wanted to communicate the angle for the purposes of this example.)

By adding statistics on domestic violence from the CDC and other sources, you can strengthen your story and make it more than a simple recap of the JAMA release. Furthermore, because this story was embargoed when first made available, you have time to get all that background information in order, write and proofread your article and still be among the very first to get the story online as soon as the embargo is lifted.

Embargoed means that the organization is releasing information only to authorized journalists so that they can write their story in advance and be ready to publish the instant the embargo is lifted. Be careful to always follow the terms of the embargo and do not submit your story for publication before the time and date stated in the embargo. These kinds of restricted access sources can put the online news writer on an equal footing with any news agency in the world in terms of being first to print.

Government agencies with many different areas of interest make information available to the public and reporters regularly. The Department of Health and Human Services covers a wide range of health issues. A partial list of the web sites on which they make information available is found here. Most government agencies will also allow members of the media to subscribe for email alerts for timely press releases. Often you can sign up very selectively by region or specific topic, depending upon the agency involved. Many have public domain photos available for journalistic use, too. Just be sure to check and follow the terms of use outlined at each site.

More general information sources like PR Newswire or Newswise have sections dedicated to medical topics and registered journalists can received daily email updates of breaking news from those sources as well. It is up to you as a working journalist to separate PR hype from objective news and to treat each accordingly. That's not to say you can't report on Best Pharmaceutical's high expectations for a new drug undergoing preliminary clinical trials, but examine in-depth their claims and make clear the source of the information. If possible, call up a third party expert and get an objective and knowledgeable opinion  on the specific claims.

Other sources might be the press pages of major research hospitals and medical schools. These are primary sources which often include contact information for the actual researcher who wrote and conducted the study who may be available for a telephone interview or to answer a few emailed questions. When you can get original quotes directly from a source, you are further separating your article from the pack and adding a higher layer of quality.

A reporter may or may not be an expert in the field about which they write. It certainly helps. For example, a doctor writing about breaking medical news can use their own expertise to dissect claims, talk about  risks, and provide other detailed analysis. On the other hand, a good journalist investigates the topics about which they write. They report facts and rely on qualified third party opinions to verify those facts or provide explanations, implications, and other pertinent expert analysis. In cases where the reporter is not an expert in the field, they rely on some other source to make sure they fully understand what they are writing about.

In general, if you don't understand a press release and can't find someone to explain it fully, you shouldn't write about it.  Some publishers require the writer to be an expert in certain fields before allowing them to publish on specific topics. Medical news is often one such category. To be a Yahoo! Contributor Network (Y!CN) Featured Contributor, for example, writers are expected to either be a qualified health professional or have some other quantifiable expertise on the topic and must undergo an exacting approval process before excepted in that category.

If you start using these types of sources for your online news articles, and especially if you use several of them for each story to provide richer background detail and demonstrate a thorough understanding of the issue at hand, you'll be among the top tier of news writers. Try it and then compare your articles to those of traditional, respected news outlets. You'll find yourself noticing the deficiencies in many standard news articles which are little more than restatements of publicly available press releases. You'll also start to notice when the reporter didn't understand the nature of the topic. The difference between and association and causation in medical studies, for example, is often misreported by mainstream reporters and can be another angle for your news comparison article.

By using multiple primary sources, online news writers can write with a level of quality that is competitive with, and in some cases, better than any other breaking news publication.